Kale Info Solutions Hiring for Customer Service Rep

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We’re Hiring

Customer Service Representative

Responsibilities:

Your responsibilities shall include, but are not limited to, the following:

• Actively supporting the clients in the Americas

• This includes physical, on phone or remote support, related to Company’s products &

services

• Providing end-user training and hand-holding support

• Overseeing implementation and adoption of Company’s solutions in the Americas

• Providing feedback for improvement of Company’s products and solutions

• Ensuring contractual requirements for support/ SLAs are adhered to

• Generating leads and follow up for new business

• Representing Company in trade events, exhibitions and seminars

• Providing introductory information to new customers

• Ensuring that customers are satisfied with products or services

• Following up with clients or customers to check that they’re still satisfied with any

purchases

• Letting customers or clients know about additional products or services

• Determining the quickest, most effective ways to answer a client’s or customer’s

questions

• Escalating queries and concerns

• Troubleshooting common issues with a product or service

• Working with a team of CSRs and other departments to find appropriate solutions

Skills:

Ability to prioritize, good communication and interpersonal skills, maintain composure in all

situations, possess professional demeanor, able to adjust to change, ability to problem solve

and work independently and ability to work under stressful conditions, ability to remain

focused and attention to detail.

Knowledge & Experience:

• Computer systems, typing, public relations, basic office clerical duties

• International logistics knowledge preferred

Education:

High school diploma required.

Accountability:

• Is accountable for facilitating the customers and affiliated offices in a pleasant and

professional manner

• Promotes good public relations through contact with customers, visitors, vendors and

fellow employees and other phone contacts

• Must preserve the confidentiality of company and client information

Aptitudes:

• Must be able to prioritize, utilize critical thinking, and adjust to change

• Must be able to reason and use logical problem-solving skills

• Performs duties that require some latitude for independent judgment and initiative in

handling situations out of the ordinary

Location:  Remote

Job Type:  Full-time / Wed – Sun / 8a – 5p

To apply, please email your resume to: Sheereedah@Kalelogistics.com